Ordered a cardigan and a couple of tops. The cardigan is softer than I expected, and everything arrived about a week after ordering.

— Chloe Bennett, Brooklyn, New York

The shirt was a little tight across my shoulders. Customer service helped me exchange it for a large, which fits much better.

— Ethan Parker, Charlotte, North Carolina

Bought a dress for a family dinner and emailed to ask about delivery. They replied the next morning, and it arrived with a few days to spare. Happy with the fit too.

— Vanessa Morgan, Denver, Colorado

First order from this store. Got two T-shirts, both fit well. Tracking took a couple of days to update, but the package arrived when expected.

— Daniel Kim, Austin, Texas

My sweater arrived with a small mark on the sleeve. Sent a photo and they arranged a replacement. The new one is fine and I’ve worn it a few times already.

— Lauren Hayes, Nashville, Tennessee

The jacket looked much the same as the photos, though it’s lighter than I thought. Ordering was straightforward and it arrived neatly packed.

— Nathan Brooks, San Diego, California

Ordered a blouse in the wrong color and contacted them straight away. They changed it before shipping. The blue is lovely in person.

— Maya Collins, Orlando, Florida

Bought some trousers and a shirt. Kept the shirt but returned the trousers because they were too long. Return instructions were clear, and the refund came through the following week.

— Marcus Reed, San Antonio, Texas

This was my second order. The first cardigan has washed well, so I bought another color. Delivery was a bit slower this time, but I’m pleased with it.

— Rachel Foster, Scottsdale, Arizona

Picked up a hoodie in the sale. Comfortable and the sleeves are a good length for me. Had a question about shipping and got a helpful reply that afternoon.

— Alex Rivera, Jacksonville,Florida