Return & Refund Policy

At Vinclare, we aim to provide a simple, clear, and transparent return experience. If your purchase does not meet your expectations, please follow the guidelines below.

Basic Guidelines

This Return & Refund Policy is subject to our Terms of Service.

Return Eligibility

To be eligible for a return, your item must meet the following requirements:

• The item must be unused and unwashed.
• The item must be in its original packaging.
• All original tags and accessories must be included.
• The return request must be submitted within 30 days of delivery.
• Returns submitted after the 30-day return period will not be accepted.

Exchanges

If you would like to exchange an item for another product, please contact our customer support team at info@vinclare.com.

Please include:

• Your order number
• The product you would like to exchange
• The desired replacement product or size

The item must be unused, unwashed, in its original packaging, and include all original tags and accessories.

Once we receive your request, our team will provide you with the necessary instructions and help you with the exchange process.

Cancellations

If you would like to cancel your order, please email us at info@vinclare.com as soon as possible.

We will do our best to accommodate your cancellation request. However, once an order has been processed, we may no longer be able to cancel it.

Refund Process

Once your returned item has been received and inspected:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 7 days after the return has been received and verified.
• Your bank or payment provider may require additional processing time before the refund appears in your account.
• No restocking fees will be deducted from your refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us at info@vinclare.com as soon as possible.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, if applicable

After we review and verify the issue, you may be offered a free replacement or a full refund, depending on the circumstances.

Return Procedure

Please follow these steps before sending your item back.

Step 1: Contact Us

Email info@vinclare.com with your order number and the reason for your return.

Step 2: Receive Approval

Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.

Step 3: Receive Return Instructions

Once your return request is approved, our team will provide return instructions. A prepaid return label is included in your package and can be used after approval.

Step 4: Package Your Item

Please package the item securely and carefully to help prevent damage during return transit.

Step 5: Ship Your Return

Send the package using the prepaid return label included in your package. Return shipping is free.

Important Information

• Returns must be requested within 30 days of delivery.
• Items must be unused, unwashed, and in their original condition.
• Original tags, packaging, and accessories must be included.
• Returns require prior approval from our customer support team.
• No restocking fees will be charged.
• Refunds are issued to the original payment method after the returned item has been received and verified.
• Bank or payment-provider processing times may vary.

Contact Us

If you have any questions about returns, exchanges, refunds, or cancellations, please contact us:

Vinclare
Operated by AGX B.V.
KVK Registration Number: 82474893
Poortland 66
1046BD Amsterdam
Netherlands

Email: info@vinclare.com
Phone: +31 6 19 94 75 99