Privacy Policy

At Vinclare, we take the privacy and security of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you may have regarding your personal information.

1. Who We Are

Vinclare is operated by AGX B.V., which is responsible for processing personal information collected through this website.

Company: AGX B.V.
KVK Registration Number: 82474893
Registered Address: Poortland 66, 1046BD Amsterdam, Netherlands
Email: info@vinclare.com
Phone: +31 6 19 94 75 99

For privacy-related questions or requests, you can contact us using the information above.

2. Information We Collect

We collect only the information reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

This may include:

Order Information

When you place an order, we may collect information such as:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order details
  • Transaction and payment-related information

Account Information

If you create an account with us, we may collect information associated with your account, such as your name, email address, and account preferences.

Website Usage Information

When you browse our website, we may collect technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Website interactions
  • Other technical information collected through cookies and similar technologies

Where required by law, non-essential analytics and tracking technologies are used only with your consent.

Marketing Information

If you voluntarily subscribe to our newsletter or marketing communications, we may collect your email address and marketing preferences.

You can unsubscribe from marketing communications at any time.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping and delivering products
  • Providing customer support
  • Communicating with you about your orders
  • Maintaining and improving our website
  • Preventing fraud and protecting website security
  • Complying with applicable legal and regulatory requirements
  • Sending marketing communications where you have provided the required consent
  • Understanding website traffic and user behavior through analytics, where permitted

We process personal information only where we have an appropriate legal basis to do so, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent where required.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

  • Payment providers: To securely process payments and transactions.
  • Shipping and logistics providers: To fulfill and deliver your orders.
  • IT and hosting providers: To operate, maintain, and secure our website and systems.
  • Analytics and technology providers: To help us understand website usage and improve our services, where permitted.
  • Professional or legal advisers: Where necessary to comply with legal obligations or protect our rights.

Our online store is powered by Shopify. Shopify may process certain personal information in connection with providing its platform and services.

5. Payments and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Payment information is processed through secure payment providers and may be subject to applicable payment-card security standards, including PCI-DSS requirements.

We do not retain complete payment card information longer than reasonably necessary for processing transactions and meeting applicable legal or accounting requirements.

Please note that no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies and Analytics

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Essential Cookies

Essential cookies may be required for functions such as:

  • Shopping cart functionality
  • Checkout
  • Website security
  • Remembering certain preferences
  • Other essential website functions

These cookies may be necessary for the website to operate properly.

Analytics and Marketing Cookies

Where required, analytics and marketing cookies are used only with your consent.

We may use analytics tools such as Google Analytics to understand website traffic, customer interactions, and website performance.

You can manage or withdraw your cookie preferences through the cookie settings available on our website, where applicable.

7. Data Security and Retention

We use reasonable technical and organizational safeguards to protect personal information.

Information may be protected through measures such as encryption during transmission, access controls, secure systems, and other appropriate security practices.

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Complete transactions
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory obligations
  • Enforce our agreements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Access: Request information about the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to applicable legal exceptions.
  • Restriction: Request that we restrict certain processing of your information.
  • Portability: Request a copy of certain personal information in a commonly used format.
  • Objection: Object to certain types of processing where applicable.
  • Withdraw Consent: Withdraw consent where processing is based on your consent.
  • Opt Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise an applicable privacy right, please contact us at:

info@vinclare.com

We may need to verify your identity before completing certain privacy requests.

9. International Data Transfers

Because Vinclare is operated by a company based in the Netherlands and we may work with service providers located in different countries, your personal information may be processed or transferred internationally.

Where required by applicable data protection laws, we take appropriate steps and use legally recognized safeguards to protect personal information when it is transferred across borders.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us at info@vinclare.com.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you choose to use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

The updated version will be posted on this page with the revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

Vinclare
Operated by AGX B.V.
KVK Registration Number: 82474893
Poortland 66, 1046BD Amsterdam
Netherlands

Email: info@vinclare.com
Phone: +31 6 19 94 75 99