Frequently Asked Questions
Welcome to the Vinclare FAQ. Here you’ll find answers to common questions about orders, shipping, returns, exchanges, refunds, and payments.
How long does order processing take?
Orders are typically processed within 1–3 business days after your order has been placed and payment has been confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
How long does delivery take?
After your order has been processed and dispatched, estimated delivery within the United States is 4–6 business days.
Including processing time, most orders are expected to arrive within approximately 5–9 business days from the date the order is placed.
Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our reasonable control.
How much does shipping cost?
Vinclare offers FREE SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES, with no minimum purchase requirement.
There are no Vinclare shipping charges added to your order at checkout.
Where does Vinclare ship?
Vinclare currently ships to customers within the United States.
All prices on our website are displayed in USD unless otherwise stated.
Can I track my order?
When tracking information is available, you may receive it after your order has been processed and shipped.
Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.
If you have questions about your order, contact us at info@vinclare.com and include your order number.
Can I cancel my order?
You may request to cancel your order within 1 day of placing it.
To request a cancellation, email:
Please include your order number.
We will make reasonable efforts to process your request, but if your order has already been processed or shipped, cancellation may no longer be possible.
What is your return policy?
We accept eligible returns within 30 days from the date your order is delivered.
Returned items must meet the conditions in our Return & Refund Policy, including being returned in their original packaging.
Returns can only be requested after your package has been delivered.
How do I start a return?
To request a return:
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Email info@vinclare.com
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Include your order number
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Include your reason for return
Once your request has been reviewed, our customer support team will provide the correct return address and return instructions.
Do not send your return to the sender's address shown on the package or to our registered business address unless our team specifically instructs you to do so.
Who pays for return shipping?
Return shipping is free. A prepaid return label is included in your package. Please contact info@vinclare.com for approval before sending your return.
Do you offer exchanges?
Yes. Exchanges are accepted for eligible items within the applicable return period.
To request an exchange, contact info@vinclare.com with your order number and reason for the exchange.
Exchange requests are subject to product availability.
What should I do if my item arrives damaged or incorrect?
Please contact us at info@vinclare.com as soon as possible.
Include:
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Your order number
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A description of the issue
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Photos if needed to help us review the problem
If the item is confirmed to be damaged or incorrect, an eligible replacement or exchange will be provided free of charge.
How long does a refund take?
Once your returned item has been received, reviewed, and approved, your refund will be processed within 7 days.
Refunds are generally issued to the original payment method used for the purchase.
Your bank, card provider or other payment provider may require additional time before the refund appears in your account.
What payment methods do you accept?
Available payment methods may include:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- Shop Pay
- Visa
The available options will be shown during checkout.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, contact us immediately at:
Please include your order number and the correct address.
We cannot guarantee that an address can be changed after your order has entered processing or has already been shipped.
What if my order is delayed?
Occasional delays can happen due to carrier disruptions, weather, public holidays, high order volumes, or other circumstances outside our reasonable control.
If your order is significantly delayed, contact info@vinclare.com with your order number so our customer support team can assist you.
Can my order arrive in more than one package?
Yes. In some cases, multiple items from the same order may be shipped separately because of product availability or fulfillment arrangements.
If this happens, the packages may arrive on different days.
You will not be charged additional Vinclare shipping fees simply because your order is divided into multiple shipments.
How can I contact Vinclare?
For questions about orders, products, shipping, returns, exchanges, refunds, or payments, contact:
Email: info@vinclare.com
Vinclare
Operated by AGX B.V.
KVK Registration Number: 82474893
Registered Address: Poortland 66, 1046BD Amsterdam, Netherlands
Website: www.vinclare.com
Please note that our registered business address is not automatically our return address. Always contact our support team before sending a return.